Returns & Exchanges
At Pimax Store, we stand by our high-performance VR hardware and offer a 15-day return window for products in original condition to ensure you are fully satisfied with your immersive experience. If you encounter any technical issues or change your mind, our dedicated support team is ready to assist with your return or exchange request.
Initiate a Request
Log into your Pimax account and navigate to the 'My Orders' section to submit a formal return authorization request within 15 days of delivery.
Technical Assessment
Our support engineers will review your request and may provide troubleshooting steps or a Return Merchandise Authorization (RMA) number if a return is necessary.
Secure Packaging
Carefully pack the device in its original factory packaging, including all cables, controllers, and accessories, to prevent damage during transit.
Shipping and Refund
Affix the provided shipping label and drop the package at an authorized carrier; once inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing