Frequently Asked Questions
Everything you need to know about your Pimax experience.
What is the standard shipping timeframe for new orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days, while expedited options are available at checkout.
Do you offer a warranty on electronics?
Yes, all Pimax hardware comes with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.
What is your return policy for open-box items?
We offer a 15-day return window for all products. Please note that items must be returned in their original packaging with all accessories included to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm or Klarna for eligible purchases.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are software updates included with my device purchase?
Absolutely. We provide regular firmware and software updates to improve performance and add new features at no additional cost to our customers.